Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.tolvix.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return:
- Digital products and downloadable software
- Personalized or custom-made items
- Items marked as final sale or clearance
Refund Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (702) 794-1613. Provide your order number and reason for return. We will provide instructions and a return authorization if applicable.
Refund Method and Timing
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for defective or damaged items. Contact us at [email protected] within 14 days of receipt to arrange an exchange. You may be required to provide photographic evidence of the issue.
Customer Responsibilities
You are responsible for:
- Ensuring return items are securely packaged to prevent damage during transit
- Including all original accessories and documentation
- Using a trackable shipping method for returns
- Paying return shipping costs unless otherwise specified
Contact Information
For questions about this policy or to initiate a return, contact us:
- Email: [email protected]
- Phone: +1 (702) 794-1613
- Address: 5199 Northeast Pine Drive, Las Vegas, Nevada 89126, United States
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.tolvix.store. Continued use of our services constitutes acceptance of revised terms.